Open to new opportunities
Hi, I'm Alfred, a product designer who turns research into accessible, considered interfaces for complex information systems.
Currently leading the public-facing ecosystem design at University of Maryland Libraries. 5+ years experiences across hardware-adjacent software, e-commerce, and higher education.
Selected Work
A Multi-Source Search Redesign
Redesigned the default multi-source search across UMD Libraries' public site, lifting search success from 22% to 81%.
A Membership and Equity Portal for a Worker-Owned Cooperative
A worker-cooperative member portal making ownership status and Internal Capital Account equity legible at a glance.
A Live Chat Service Redesign
A heuristics-driven redesign of UMD Libraries' live chat service that lifted usage 30% year-over-year.
A Service-Center Tool to Identify, Connect, and Configure E-bikes
A service-center feature integrated into existing e-bike software, halving servicing time by extending tooling rather than rebuilding.
More Work
UMD Libraries Design System
An accessibility-first component library and shared token framework, adapting a marketing-focused design system for library content.
A Real-Time Information Display
A glanceable, real-time entrance display answering the urgent questions students ask when walking into the library.
An Order Placing Feature for an E-commerce Super-App
An online ordering redesign for a Taiwanese super-app, lifting orders 400% and repurchase 36% within three months.